ORDER CANCELLATION

Cataleya Shop will accept order cancellations when requested before shipment. To cancel, please submit your request through the "Customer Service" form or by sending an email to info@cataleyashop.com. Cancellations are not accepted for made-to-order products that have already begun production.

DEADLINES, DELIVERY LOCATION AND LOSSES

I. Product Delivery
Cataleya Shop is committed to delivering the product in perfect condition to the address specified by the Customer on the order form, which must be within the Territory. To optimize delivery, we ask that the Customer provide an address where the order can be delivered during normal business hours.
Cataleya Shop will not be responsible for errors caused in delivery when the delivery address entered by the Customer in the order form does not correspond to reality or has been omitted.
Cataleya Shop informs the Customer that it is possible that the same order may be divided into several deliveries.

Regarding the delivery of furniture, the carrier is not obliged to take the merchandise up to the home and therefore will leave it at street level, at the entrance of the building or house.

II. Delivery Time
We will ship your order via courier. Your order will be delivered within 24-48 business hours of order confirmation. For made-to-order items, such as furniture, the delivery time will be indicated on the product page.

These delivery times are averages and therefore estimates. They may vary due to logistical reasons or force majeure. In case of delivery delays, Cataleya Shop will inform its customers as soon as it becomes aware of them.

Each delivery is considered to have been made from the moment the transport company makes the product available to the Customer, which is materialized through the control system used by the transport company.

In the event of delivery delays attributable to Cataleya Shop, the Customer may cancel their order in accordance with the procedure described in Section "11. Returns". Delays will not be considered to have occurred if the order has been made available to the Customer by the shipping company within the agreed timeframe but could not be delivered due to reasons attributable to the Customer.

Once your order leaves our warehouse, you will receive an email notifying you that your order has been accepted and is being shipped.

For security reasons, Cataleya Shop will not ship any orders to PO boxes or military bases, nor will it accept any orders when it is not possible to identify the recipient of the order and their address.

III. Delivery Data, Undelivered Items and Loss

If the customer is absent at the time of delivery, the carrier will leave a notification explaining how to arrange a new delivery. As part of its courier delivery service, Cataleya Shop contracts a series of tracking actions to ensure successful delivery.

If delivery has not been arranged within 7 business days of the order being dispatched, the Customer must contact Cataleya Shop. If the Customer fails to do so, after 10 business days from the order's dispatch date, it will be returned to our warehouse, and the Customer will be responsible for the shipping and return costs, as well as any associated handling fees.

If the reason for the failed delivery is a lost package, our carrier will initiate an investigation. In these cases, our carriers' response times typically range from one to three weeks.

IV. Diligence in delivery

The Customer must check the package's condition in the presence of the carrier delivering the product on behalf of Cataleya Shop, noting any anomalies detected in the packaging on the delivery note. If, after inspecting the product, the Customer discovers any issues such as dents, breakage, signs of tampering, or any damage caused during shipping, they agree to notify Cataleya Shop via email as soon as possible, and no later than 24 hours after delivery. After this period, no claims for such issues will be accepted (only warranty claims for defective parts).

RETURN

I. Return procedure
All products purchased at Cataleya Shop may be returned and refunded, provided that the Customer informs Cataleya Shop of their intention to return the purchased product(s) within a maximum period of 14 calendar days from the date of delivery and that the rest of the conditions established in this section are met.

Cataleya Shop will only accept returns that meet the following requirements:
1. The product must be in the same condition as when it was delivered and must retain its original packaging and labeling.
2. The shipment must be made using the same box in which it was received to protect the product. If the original box is unavailable, the Customer must return it in a protective box to ensure the product arrives at the Cataleya Shop warehouse in the best possible condition.

To facilitate the return process for customers and ensure proper tracking, Cataleya Shop has established a single return procedure. If the reason for the return is attributable to Cataleya Shop (the product is defective, it's not what you ordered, etc.), the full amount will be refunded. If the reason is otherwise (the products were delivered correctly but you are not satisfied), the return shipping costs will be the customer's responsibility.

We do not accept returns on furniture or products that are made to order, in which case we inform you in the product sheet.

To proceed with a return, the following steps must be followed:

1. Notify us within 14 calendar days of receiving the product that you wish to return it. You can do so by emailing contacto@decoandkids.com.

2. Cataleya Shop will inform the customer of the address to which the product should be sent.

3. The customer must send it via a courier service of their choice. The return shipping costs must be paid by the customer.

4. Report the courier company used, date and time of the return.

5. If the customer prefers that Cataleya Shop handle the return, the amount of said return will be deducted from the total refund.

 

II. Refunds to the CUSTOMER

Returning products will result in a refund equal to the cost of the returned products less the cost of the return service.

Only if the delivered product is defective or incorrect will Cataleya Shop also reimburse the Customer for the corresponding shipping costs.

Returns and partial cancellations will result in partial refunds.
Cataleya Shop will process the refund using the same payment method used for the original purchase within 3 days of the returned order arriving at our warehouse. The time it takes for the refund to appear in the customer's account or on their card depends on the card type and issuing bank. It may take up to 7 days for debit cards and up to 30 days for credit cards.

WARRANTY FOR PURCHASED PRODUCTS

Cataleya Shop acts as a distributor for manufacturers who guarantee that the products offered for sale on www.decoandkids.com function correctly and are free from defects or hidden flaws that could make them dangerous or unsuitable for normal use.
The contractual warranty offered is the standard manufacturer's warranty. Upon receiving the product, the customer will find the manufacturer's instructions in the box, which are sufficient for proper use and installation, along with all warranty information. No customer may request a warranty beyond what is stated therein.

Cataleya Shop is not obligated to collect the defective product, and the Customer must contact the Manufacturer's After-Sales Service. Cataleya Shop will take the necessary steps to provide Customers who request it with the contact details of said service and will provide them with sufficient information for filing the relevant claims.

The warranty will lose its validity in case of defects or damage caused by external factors, accidents, especially electrical accidents, wear and tear, installation and use not in accordance with the Manufacturer's instructions.

Products modified or repaired by the Customer or any other person not authorized by the Manufacturer are excluded from the warranty. The warranty does not cover apparent defects or non-conformities of the product, for which any claim must be made by the Customer within 7 days of delivery. The warranty does not cover products damaged by improper use.

INTELLECTUAL AND INDUSTRIAL PROPERTY

Cataleya Shop holds all rights to the content, design and source code of this website and, in particular, including but not limited to, the photographs, images, texts, logos, designs, trademarks, trade names and data included on the website.
Customers and Users are advised that such rights are protected by current Spanish and international legislation relating to intellectual and industrial property.
Furthermore, and without prejudice to the foregoing, the content of this website is also considered a computer program, and therefore, all current Spanish and European Community regulations on the matter also apply to it.
Total or partial reproduction of this website, or any of its contents, is expressly prohibited without the express written permission of Cataleya Shop.
Likewise, the copying, reproduction, adaptation, modification, distribution, commercialization, public communication and/or any other action that entails an infringement of current Spanish and/or international regulations on intellectual and/or industrial property is strictly prohibited, as well as the use of the content of the Web without the prior express written authorization of Cataleya Shop.
Cataleya Shop informs that it does not grant any implicit license or authorization regarding intellectual and/or industrial property rights or any other right or property related, directly or indirectly, to the content included on the Website.

The use of the content of the web domain is only authorized for informational and service purposes, provided that the source is cited or referenced, and the user is solely responsible for any misuse thereof.

ACCESS TO AND USE OF THE WEBSITE. OUR CONTENT

Customers and Users are fully responsible for their conduct when accessing information on the Web, while browsing it, as well as after having accessed it.

As a consequence of the above, Customers and Users are solely responsible to Cataleya Shop and third parties for:

1. The consequences that may arise from the use, for illicit purposes or effects or contrary to this document, of any content of the Web, whether or not created by Cataleya Shop, whether or not officially published under its name;
2. As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or impair the Website or its services or prevent normal enjoyment by other Users.
Cataleya Shop reserves the right to update the content when it deems appropriate, as well as to remove, limit or prevent access to it, temporarily or permanently, and to deny access to the Website to Clients and Users who misuse the content and/or fail to comply with any of the conditions that appear in this document.

Cataleya Shop informs that it does not guarantee:
1. That access to the Web and/or to the linked Webs is uninterrupted or error-free.
2. That the content or software that Clients and Users access through the Website or linked Websites does not contain any errors, computer viruses or other elements in the content that may cause alterations in their system or in the electronic documents and files stored in their computer system or cause other types of damage.
3. The use that Clients and Users may make of the information or content of this Website or linked Websites for their personal purposes.
The information contained on this website should be considered by Clients and Users as informative and for guidance purposes, both in relation to its purpose and its effects, for which reason:
Cataleya Shop does not guarantee the accuracy of the information contained on this website and therefore assumes no responsibility for any possible damages or inconveniences for Users that may arise from any inaccuracy present on the website.

OUR RESPONSIBILITY

Cataleya Shop assumes no responsibility whatsoever arising from, including but not limited to:
1. Regarding the use that Clients or Users may make of the materials on this Website or linked websites, whether prohibited or permitted, in violation of the intellectual and/or industrial property rights of the Website's content or of third parties.
2. For any damages and losses to Clients or Users caused by normal or abnormal functioning of the search tools, the organization or location of the content and/or access to the Web and, in general, for errors or problems that arise in the development or implementation of the technical elements that the Web or a program provides to the User.
3. Regarding the content of those pages that Clients or Users can access from links included on the Website, whether authorized or not.
4. From the acts or omissions of third parties, regardless of whether these third parties may be linked to Cataleya Shop through a contractual means.
5. Regarding access by minors to the content included on the Website, it is the responsibility of their parents or guardians to exercise adequate control over the activity of their children or minors in their care, or to install one of the Internet use control tools in order to prevent (i) access to materials or content unsuitable for minors, as well as (ii) the sending of personal data without the prior authorization of their parents or guardians.